Dealing with bad eBay feedback and complaints Part 2.
More on feedback.
If you have a lowish feedback score early negative feedback can at first appear devastating. Remember that you will receive MANY MANY more positive comments than negative.
Some time ago I was reading Mike Enos’s e-book eBay Zero to Hero (recommended) and he gives some good advice. A few hundred feedbacks show that you are a good honest trader. A score of 500 or more is as good as 5000 and a few negatives on a high score makes very little difference.
My score as I write this is 2143 with 1 negative; this gives me a customer satisfaction score of 99.9%. Very impressive but still irritating! I recently showed a friend my eBay detailed seller ratings. Guess which one he looked at first? Not the 93 pages of positive feedback. Human nature I’m afraid but I don’t think I would be any different.
So ok in what circumstances would I like it to be possible to give negative feedback to buyers?
- Non payers, there appear to be little in the way of sanctions against these people. Ok I know you can have an unpaid item strike against your account, but unless you have a certain number in a short space of time, you can carry on “buying” Remember eBay don’t want to lose buyers.
This is very irritating because in any given month 10% of my sales result in non payment. I can reclaim my final value fees after a predetermined time which is higher for auctions than for BINS. Ultimately these “buyers” cost me money. I once had a non buyer who “bought” a whole range of products from me which cost me £85 in sales.
I can add these people to by blocked bidder list. But what does that mean? It’s not likely that they would buy from me again anyway.
So I should be able to leave a negative for non buyers. Remember that distance selling regulations mean that a buyer has 7 days to change their mind. It’s the law!!
More next time.
Rob.
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