Dealing with bad eBay feedback and complaints Part 3.
So what other circumstances would I think it would be a good idea that negative feedback can be left?
Well there is no problem as a buyer you can! It’s the circumstance the seller finds themselves in. This one is really easy. Fraudulent, fake and items that are significantly not as described, poor service at any level.
I will admit that item not as described can be rather a grey area, one persons accurate description is not always the same as another’s accurate description. I once sold some genuine Ralph Lauren bath robes bought from a well respected clothing wholesaler these were selling in the high street stores at up to £99; mine were on a BIN at £22.50.
One of my buyers e-mailed me to say that the item was a fake and they wanted their money back, oh and by the way they were not going to pay the return postage of nearly £6. If I did not refund then they would take out a dispute, contact trading standards etc.
Although I knew the product and the company were both the genuine article, and the robe was accurately described with a photo of the exact item which I took myself. At that time I only had a feedback score of 57; I panicked and offered a full refund plus postage to protect my feedback.
Would I do the same again? Not a chance, we must remember that 99.99% of buyers and sellers are good honest people.
More next time.
kevin howe says
really interesting stuff mate .i too am an ebayer who is looking to go that way in time on my blog.youve gone straight for the jugular .good on ya. i’ll click a couple of your ads cos you cant .regards kev
kevin howe says
family tree bits very interesting
Tony Crofts says
With a low feed back score it is a difficult decision to make.
The buyer may well have been bluffing. Not easy to tell though.
With experience you could now perhaps fight fear with fear. Invite them to go to trading standards as you too would be dismayed and prepared to take action if your supplier had duped you.
A friend of mine does loads of eBay but wasn’t getting any feedback despite requests by email. I suggested putting a leafet asking for feed back into every item sent. It worked. His feedback is now 284 and he’s just become a powerseller.
Thanks for your info