Dealing with bad eBay feedback and complaints Part 5.
Some further ideas on how to deal with the Awkward/Abusive buyer.
This next one may sound a little strange. In fact most traders will tell you not to do this! On dispatch of a product I always leave positive feedback. I am unusual in this respect in that most eBayers will tell you to wait until you get feedback.
Several thoughts on this: I cannot leave negative feedback anyway. If a buyer has paid me promptly then I regard them as a good buyer, they have trusted me in that they have paid me for my products they have decided that I am a honest trader and have put their trust in me to deliver the service that I say I will.
On the other hand if it has taken a buyer a long time to pay, I simply do not leave feedback until they have left it for me first. I think that this strategy avoids any tendency for the “awkward” customer to leave feedback.
After dispatch I always send an e-mail confirming dispatch, it is very easy to setup an e-mail template. In the e-mail I thank them for their purchase, tell them the item was posted today (I always give the feedback on a daily basis; It cuts down the work load and shows you are running your business on a professional footing). I thank them again I also include the address of my eBay shop and an invitation to browse the other item I have for sale. Takes seconds, its worth priceless! Remember you are also graded in your detailed seller ratings on your communication.
More next time